1. Introduction
Lima Biji Agritech ("we", "us", or "our") operates this website, including our landing pages, news, and specialty coffee store. This Privacy Policy explains what personal data we collect when you browse or interact with us, why we collect it, and the choices you have over it. By using this website you agree to the practices described here.
2. Information We Collect
- Information you give us: your name, email address, company, and message when you use our contact form; and your name, email, phone number, shipping address, and order details when you place an order.
- Information collected automatically: basic, non-identifying usage data from our page-view analytics, plus cookies such as your language preference (EN/ID) and your shopping-cart contents (kept in your browser's local storage).
- Payment information: we do not store your card or bank details. Payments are processed by our payment provider, Midtrans.
3. How We Use Your Information
We use your information to respond to inquiries, process and deliver orders, calculate shipping rates (via RajaOngkir), handle payments and refunds, provide order tracking, improve our website and products, prevent fraud, and comply with legal obligations.
4. Cookies & Local Storage
We use a small set of cookies and local storage entries that are necessary for the website to function: remembering your language choice and keeping your shopping cart. We also use privacy-respecting page-view analytics to understand aggregate traffic. You can delete or block cookies through your browser settings, but parts of the site (such as the cart and the language switch) may stop working.
5. Third-Party Services
We share only the data needed to run specific features with trusted processors: Midtrans (payment processing), RajaOngkir (shipping rate calculation and delivery logistics), and Google reCAPTCHA (spam protection on our contact form). Each processor applies its own privacy policy and data-protection safeguards.
6. Data Sharing & Disclosure
We never sell your personal data. We disclose it only to the service providers listed above, to government or law-enforcement bodies when required by law, or to protect our legal rights.
7. Data Security
We protect your data with HTTPS encryption in transit, restricted access to personal data, and routine security reviews of our application. No method of transmission or storage is 100% secure, but we work hard to protect your information.
8. Data Retention
We keep contact messages and order records for as long as needed to serve you, maintain records, and meet legal or tax obligations. After that period, personal data is deleted or anonymized.
9. Your Rights
- Access a copy of the personal data we hold about you.
- Ask us to correct inaccurate or incomplete data.
- Request erasure of your data, subject to legal obligations.
- Object to or restrict certain processing, and withdraw consent at any time.
- Lodge a complaint with the relevant data-protection authority.
10. Children's Privacy
Our website is not directed at children under 16, and we do not knowingly collect their personal data. If you believe a child has provided us data, contact us and we will delete it.
11. Changes to This Policy
We may update this policy from time to time. The latest version always appears on this page together with its "last updated" date. For significant changes we will highlight them on the website.
12. Contact Us
For any questions, requests, or complaints regarding this Privacy Policy, contact us at: contact@limabijiagritech.com